Case Study: A deposit paid. An Installer gone. Here‘s what happened next...

In 2021, a customer of a PWF Trusted Installer had new windows installed. The installation went smoothly and the homeowner was delighted with the result.

Five years later, an unexpected issue arose...

Condensation was forming between the panes of glass in one of the conservatory sealed units and as is often the case, their first instinct was to contact the company that had carried out the installation. Unfortunately, they discovered the business had ceased trading two years earlier.

At this point, the homeowners were faced with an unexpected situation. The installation had taken place several years ago, the company was no longer available, and a sealed unit had failed.

Fortunately, the installation had been registered with a PWF Insurance Backed Guarantee.

Because the policy included cover for failed sealed units for up to 10 years, the homeowners had an independent route available to pursue a claim despite the original company no longer being in business.

Same Issue. Two Very Different Outcomes

Imagine two homeowners discovering condensation inside a sealed unit five years after installation.

Homeowner A: No insurance protection

• Company no longer trading
• No insurance protection in place
• Responsible for arranging and funding the replacement

Homeowner B: PWF Insurance Backed Guarantee

• Company no longer trading
• Insurance protection remains in place
• Independent protection available
• Claim can be considered under the policy terms and conditions

The issue is exactly the same.
The outcome isn‘t.

Looking Beyond Installation Day

PWF‘s trusted member companies take great pride in delivering quality products and professional workmanship. In the vast majority of cases, installations are completed successfully, and customers enjoy the benefits of their home improvements for many years.

However, circumstances can sometimes change over time.

Retirement, buyouts, and other unforeseen events can occur many years after an installation has been completed and it highlights the role that long-term protection can play if a company is no longer available in the future.

Having an Insurance Backed Guarantee provides homeowners with an independent route should an issue arise years after installation, offering additional reassurance alongside the company‘s own guarantee.

Why It Matters

When choosing a company, homeowners should look for energy-efficient products, good customer reviews, and a business that offers extended protection.

Long-term protection is simply another layer of reassurance.

Because while nobody expects to need it, it‘s there to help provide support should circumstances change in the years ahead.