Deposit Protection Insurance will protect the Policyholder against the unforeseen costs that might be incurred in respect of a lost Deposit payment, in the event that the Contractor that the Policyholder contracted with has Ceased Trading, and as a consequence, the Contractor is unable to complete the Proposed Works.

To settle a Claim, PWF will arrange for the completion of the Proposed Works by an alternative company. The Policyholder will be required to pay the outstanding balance that remains in their possession to their new Installer (up to the financial limits of the Policy).

An Insurance Backed Guarantee is designed to protect Customers against unforeseen costs that they may incur in order to rectify a Defect in the Insured Works, or to rectify a breach of the Building Regulations in the Insured Works, in the event that the original Contractor that installed the Insured Works has Ceased Trading and is unable to honour their obligations to their Customers.

Insurance Backed Guarantees provide complete protection to your Customers.

When making the decision to invest in home improvements, your Customers want to be sure they’re choosing an Installer they can trust, not only to provide a quality Installation, but to honour their product guarantee which will protect them for years to come.

As a PWF Trusted Installer, your Customers are in good hands even if you Cease to Trade for any reason, and this peace of mind is invaluable to Homeowners when making the decision to invest in home improvement products.

Ceased Trading means ceasing to Trade by reason of Liquidation (whether voluntary or involuntary), Receivership, Administration, Strike-Off or Dissolution in respect of a Limited company, Bankruptcy, Retirement, total incapacity or death of the principal(s) in the case of a Sole Trader or Partnership, or any other reason where suitable proof can be exhibited to Us and/or AIUK to confirm that the Contractor is no longer Trading in any shape or form.

Deposit Protection Insurance cover becomes effective on the date that You take a Deposit Payment from your Customer for the provision of the Proposed Works, and cover is effective for a period of 60 days.

Insurance Backed Guarantee cover becomes effective on the Completion Date, which is detailed on the Certificate of Insurance, and runs for a period of 10 years.

To apply for membership as a PWF Trusted Installer, click Join Us to complete the short application form. After receiving your application, we’ll be in touch.

Simply apply for your Customer’s Insurance cover via our Installer Portal. If you need help, please download a copy of our Installer Portal Guide (available in PDF format) from your Dashboard once logged in.

Yes, you can view existing Deposit and Installation Policies via our Installer Portal.

No, we do not charge a non-usage fee. Your annual issue of Insurance applications are allocated to your account for you to use when required and payment for these Policies is spread over your 12 month Membership period, meaning you pay the same amount each month irrespective of the number of Policies issued.

We do not charge for amendments or cancellations. In addition, for our Members who are FENSA registered and we submit Installations on their behalf, we will inform FENSA of the amendment or cancellation at no extra charge to you. However, if a replacement FENSA certificate is produced, FENSA may well charge you for this.

Once an Insurance Policy is active, your Customer will receive a welcome e-mail as confirmation, inviting them to log in to our Homeowner Portal.

From here, they’ll be able to download their Insurance certificate, read the full Terms and Conditions relating to their cover and download a copy of our Homeowner Pack.

To ensure the welcome e-mail is sent out, you’ll need to provide Us with your Customer’s e-mail address when registering the Installation.

If your Customer does not have an e-mail address, you will be provided with a default PWF e-mail address, which means that the Installations will be notified to Us and we will arrange for your Customer’s Policy Documents to be sent to them in the post.