Plastics Window Federation  
  The Customer
  The Customer  

All Federation members have been thoroughly vetted and their customers can be assured that they are dedicated to ensuring complete satisfaction with every installation.

Every member has demonstrated sound business management, financial stability and a commitment to maintaining the standards required by the Federation.


All of our members are committed to working to the very highest standards, offering only products of the highest quality, supplied with guarantees from the contractors, together with additional insurance being provided through the Federation.

  Deposit Indemnity Protection Scheme  

Customers of the Federationís members can be protected by our Deposit Indemnity Insurance Cover, safeguarding them against the loss of any deposit paid in accordance with the terms and conditions prevailing in the Policy of Insurance.


Under this scheme, in the unlikely event that a member is unable to complete an installation due to ceasing to trade, the Federation arranges for the outstanding work to be completed to the original specification, or as near as possible.

  Building Regulations  


Installations of windows, doors and roof lights in domestic/residential properties must be installed in accordance with the relevant Building Regulations and certified accordingly.


This can be achieved directly with local authorities or by using a Competent Persons Scheme, the most readily recognised of which are FENSA and Certass. The Federationís insurance-backed guarantees are approved by these bodies.

  PWF Advantage  

PWF Members now have automatic access to a finance facility providing Home Improvement loans for their customers.


The Federation also provides a finance facility for its members for home improvement loans, through a major finance broker. The facility will be available to all members irrespective of size or expected volume of finance business.

  Customer Complaints Procedure  

In the event that you need to raise an issue with a Federation member, we will be only too happy to help. Simply provide us with the name of the company in question, full details of the problem, the date the order was placed, the date the work was carried out, your daytime & evening telephone numbers and your postal address.


We will also need to know what steps you have already taken in an attempt to obtain satisfaction from the company and what, if anything, has been done in order to try and resolve the problem.


The Federation will act as arbitrator/mediator with the installing member company to assist in bringing the complaint to a mutually satisfactory conclusion.

  If you would like to discover more about the Federation and its member companies Contact Us.  
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